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In accordance with Government guidelines to reduce the spread of COVID-19 (Coronavirus), KAL/AB and their logistic partners have implemented measures to protect staff and the wider community through staggered working hours and social distancing.

This is resulting in delays on all orders being dispatched and delivered (can take up to 10 working days).

We will of course endeavour to get your order to you as soon as possible, however, for the foreseeable future we are unable to guarantee delivery dates or times.

Your patience is appreciated and our Customer Support Team will be available through phone and email to assist you further with any query you have.


You can return any item within 7 days of receipt for a refund of that or to exchange it for something else. In all cases, the items returned must be in their original condition, which includes any packaging. If goods are damaged in transit please notify us immediately by telephoning our Customer Support Department in KAL on 01 413 6444. A customer advisor will be able to take your call Monday to Friday from 8.30am until 5.00pm. 

Alternatively you can e-mail us on kalcsu@kal.ie. Please have your order confirmation number available at the time of telephoning. Any refunds given will be made to your credit card account. Under no circumstances will a cheque, credit note or cash be issued by way of refund.